The Value of Hearing Laughter in the Workplace

I can usually tell how one of my chip shops is doing before I’ve looked at a single number, and I do it with my ears. If I walk in and all I can hear is the fryers and the till, my heart sinks a bit. If I can hear laughing from behind the counter, […]

Is Your Business Just Built for High Season or to Stay Profitable All Year?

Run a coastal hospitality business and you feel the rhythm in your bones. Summer floods in like a tide; September empties the room. Seasonality isn’t a flaw in the model, it’s the model. The question is whether the seasons run you, or you run with them. The Faint Signal in a Quiet Week Across my […]